Frequently Asked Questions
Backing Tracks FAQ
Welcome to Successful Singing’s Backing Tracks. All our backing tracks are available for instant mp3 download or available on CD. Our backing tracks are listed Alphabetically by Artist, or have been listed under their particular genre, alternatively you can use the search bar to help you search for a particular song title or an artist.
Listen to the a sample of the track before you buy: To hear a sample, press the play button under the track you wish to hear. You can adjust the volume, stop and pause the track. Our backing tracks may contain backing vocals. If you need help with this, please ask.
I can’t find what I’m looking for: In the first instance try the search facility in the header bar. The search bar below will search both song names and artist names within our database. This search bar has its limitation and will search every word you enter. Try to limit your word search to a more specific word if you can. eg. The Greatest Showman – if you only type Showman, you are eliminating the all songs with the word Greatest and The in them as well. You can also contact us if you can’t find what you’re looking for and we’ll do our best to help.
Download your track automatically in MP3 format, or choose to have it posted on CD.
Instant Download: If you wish to purchase it, click the ‘add to cart’ button. Your shopping basket will appear in the top right of the page. When you have finished browsing and shopping, simply click the ‘checkout with Paypal’ button – you do not need a Paypal account to use this facility. You also have the option to pay by credit and debit cards. Once you have paid for your purchase, you will be automatically taken to a page on our website, where you will find the download links for your purchases and your backing track can be instantly downloaded. Please note these download links are only active for 24 hours. A confirmation email will be sent to you also containing a link to your backing track downloads. Please Note – These download links are only active for 24 hours. Please ensure that you have downloaded your tracks to your preferred device in this time.
Tracks on CD: You can choose to have your tracks put onto CD and posted to you. You will see a Please Put My Tracks on CD option on our track pages. You only need to add this once per order. Don’t forget to add the appropriate shipping at the checkout stage. When you have finished shopping, click on the ‘checkout with Paypal’ button. You do not need a Paypal account to use this facility as it will also take credit and debit cards. You will automatically be given confirmation of your order, and your disc will be ready for dispatch within 1 working day of purchase. Please allow for delivery times.
Below are the answers to a few questions you may have. If you do have a problem, please get in touch and we will sort it out for you.
I haven’t received my download’s email: Your email will be sent to the email you have registered with Paypal. Please check your junk folders first as they often hide there.
My track hasn’t download properly: This may be due to an internet or server error. Please contact us and we will sort it out for you.
I can only play the track online. How do I download? A few customers have experienced a problem where they can only play the track online and can’t see a way to download their track. A black page appears with a play bar in the middle. If this happens to you, simply right click your mouse on the page and a box of options will appear. Click on ‘Save As’ and your computer will download the track. If you don’t have a right click option on your mouse, you will need to configure your mouse in your computer settings first.
My download links have expired: Our website automatically generates links, which are active for 24 hours. This should give you enough time to download your tracks onto your computer. There is also a limit as to how many times you can download your track(s). Please contact us if you experience a problem and we will issue new links to you.
I haven’t received my CD: Our download site is automatic, and unless your order also contains a request for a CD and Shipping, we assume that you have received the appropriate links for you to get your tracks.
Did you pay for shipping on your order? An order where the customer has selected the option ‘Please Put My Tracks on CD’ and where a shipping charge has been applied, is separated and passed onto the studio to be processed/posted. If your order does not include both these requests, then we will assume that your order was for download only. Requests for tracks on CD are processed within 1 working day and posted using a standard postal service. If you haven’t received your disc in a timely manner, then please contact us for further advice.
Can I Have 2 copies of the CD? Due to licensing regulations, you will have to purchase 2 copies of each track and request 2 Cd’s (see above).
I just bought a track. I can’t download it and you are not answering my emails: Our website is automatic and we allow staff to go home at night and on weekends. Unfortunately if you get a problem over the weekend, your email(s) are not going to be picked up until the next working day. We will then get in touch with you and sort out your problem quickly.
What can I use your backing tracks for? Our backing tracks have been licensed for your own personal use only. Personal use is defined as home use, practice sessions, auditions and gigs. If you intend to use our tracks for any other use, such as recording your voice over the track and putting it on to social media, television and radio broadcasts, etc please get in touch with us and we can advise you further on the different licence you’ll need.
Why is my track not exactly the same as the original? These backing tracks are professional recreations of the original song. They have been recreated as close to the original recording as possible but there may be some differences.
All our tracks are licensed by MCPS/PRS.
If you still experience a problem with your backing tracks, or need further help. Please contact us and we will get in touch and sort it out for you as soon as we can.