Shipping and Delivery

Shipping and Delivery

If you have purchased a downloadable product; after you have completed payment through Paypal you will be taken to our Checkout Page, and this will contain your download information.  This information will also be send via email to the email address you used for your order.  There is no shipping charge attached to downloadable products.
If you purchase a physical product, there is a shipping charged based on the weight of the product, which is automatically added to your shopping cart.
Within the shopping cart  you also have the option to select an additional service such as Next Day Delivery, or International Shipping.
All UK parcels are sent 2nd Class as standard.
UK Next Day is for UK orders. Your parcel will be sent via Special Delivery for guaranteed next day delivery before 1pm.  Orders taken before 2.00pm will go the same day.  Any orders after that will be sent the following day.
Europe– Please check for all orders going to Europe.  Your parcel will be sent via Airmail
USA, Canada, Australia – Please check if your parcel is going to any of these countries. Your parcel will be sent via Airmail
Other – If your country is not listed, please select this option. Your parcel will be sent via Airmail
If you select the wrong shipping surcharge charge for your requirements, you may experience a delay in receiving your product as we will send your item via Surface Mail
Expected delivery times are:
UK                  1-3 days
Europe             3-7 days
Worldwide       5-14 days
Please note we are in the hands of our couriers and therefore cannot guarantee exact delivery times.
Orders received after 1pm on Friday will not be processed until the following Monday.  If this falls on a Public Holiday, then orders won’t be processed until the next working day. Orders placed on a Bank Holiday will also be processed the next working day
We must be informed of all damaged deliveries within 48 hours and cannot take responsibility for late, lost or returned parcels.